You are in line for Splash Mountain with your family. It is the first time you have ever been to Disney World with you two nieces, and your sister. As you near the loading dock to board the boats, you see a Cast Member sitting on a stool near the controls, They are sitting on a stool, there feet resting on a sprung of the stool, their legs spread wide apart. Their elbows are resting on their knees, one hand propping up their chin, the other texting on their cell phone. As they press send they lazily pop a bubble from their gum, and press the button that sends the boat on its way.
You are boarding the Tower of Terror, and the bellhop that is assigned to you plays banter with the guests. Your daughter is scared, but the bellhop says something that makes her laugh.
Which one of these situations created the Disney Magic? Disney is not a theme park. Disney is a lifestyle. Many say I am saturated with Disney, and maybe that is true, but as cast members you MUST realize that we help to create that Magic. If we are passive, and don’t care, than the Guests won’t care.
IF YOU ARE GOING TO BE A CAST MEMBER, COMMIT TO THE MAGIC!
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